At aaopen, your privacy matters. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a player on our platform. We believe in being straightforward about data — no confusing language, no hidden practices.
Six core principles that guide how aaopen handles your personal information
All personal and financial data on aaopen is protected using industry-standard encryption. Your account credentials, payment details, and identity documents are stored securely and never transmitted in plain text.
aaopen does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared only where strictly necessary — for payment processing, identity verification, and regulatory compliance.
You have the right to access, correct, and request deletion of your personal data held by aaopen. We honour these rights in accordance with applicable Philippine data protection law and respond to requests promptly.
We only collect the personal data that is genuinely necessary to operate the aaopen platform, verify your identity, process your transactions, and comply with our legal obligations. Nothing more.
This Privacy Policy is written in plain, accessible English. We tell you exactly what data we collect, why we collect it, and how long we keep it. No vague language, no buried clauses designed to obscure our practices.
aaopen processes personal data in compliance with the Republic Act No. 10173 (Data Privacy Act of 2012) and its implementing rules, as administered by the National Privacy Commission of the Philippines.
This Privacy Policy ("Policy") is issued by aaopen ("aaopen," "we," "us," or "our") and applies to all personal data collected through the aaopen online gaming platform accessible at aaopen.net and any associated mobile applications or services (collectively, the "Platform").
We are committed to protecting the privacy and security of every player who registers and plays on aaopen. This Policy describes in detail the types of personal information we collect, the purposes for which we use it, the circumstances under which we may share it, and the rights available to you under applicable Philippine data protection law.
By registering an account on aaopen, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read together with our Terms & Conditions, which are incorporated by reference.
For the purposes of applicable data protection legislation, aaopen acts as the Personal Information Controller in respect of the personal data collected through the Platform. This means that aaopen determines the purposes and means by which your personal data is processed.
Where aaopen engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, and customer support platforms — those parties act as Personal Information Processors and are contractually bound to process your data only in accordance with aaopen's instructions and applicable law.
If you have any questions about how aaopen processes your personal data, or wish to exercise any of your data subject rights, please contact us using the details provided in Section 14 of this Policy.
aaopen collects the following categories of personal data in connection with your use of the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government ID number | Account registration, age verification, KYC compliance |
| Contact Data | Email address, mobile number, residential address | Account communications, support, regulatory notices |
| Financial Data | GCash number, bank account details (BPI, BDO, Metrobank), transaction history | Deposit and withdrawal processing, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session logs | Platform security, fraud prevention, service optimisation |
| Usage Data | Games played, wager amounts, session duration, login history | Responsible gaming monitoring, personalisation, analytics |
| Document Data | Copies of government-issued ID, proof of address, selfie verification images | Identity verification, regulatory KYC requirements |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support, dispute resolution, service improvement |
We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law or where you have provided such information voluntarily in the context of a responsible gaming self-assessment.
aaopen collects personal data through the following means:
aaopen uses the personal data we collect for the following purposes:
aaopen processes your personal data on the following legal bases under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:
aaopen does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
aaopen retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | Regulatory and AML requirements |
| Financial transaction records | 5 years from transaction date | AMLC and tax reporting obligations |
| KYC documents | 5 years after account closure | Regulatory compliance |
| Customer support records | 3 years from last interaction | Dispute resolution and legal claims |
| Technical and usage logs | 12 months on a rolling basis | Security monitoring and fraud prevention |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with aaopen's data disposal procedures. Anonymised data that can no longer be linked to an identifiable individual may be retained indefinitely for analytical purposes.
aaopen implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
While aaopen takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying aaopen immediately if you suspect any unauthorised access to your account.
aaopen uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and gather analytical data about Platform usage. A cookie is a small text file placed on your device when you visit a website.
The following types of cookies are used on the aaopen Platform:
You may control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the aaopen Platform. aaopen does not use third-party advertising cookies or share cookie data with external advertising networks.
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights in relation to your personal data held by aaopen:
To exercise any of the above rights, please contact aaopen's Data Protection Officer using the contact details in Section 14. We will respond to all verified requests within the timeframe required by applicable law, and in any event within thirty (30) calendar days of receipt.
The aaopen Platform is strictly intended for adults aged 21 years and above. aaopen does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you are not permitted to register an account or use the Platform in any way.
If aaopen becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact us immediately using the details in Section 14.
Parents and guardians are encouraged to make use of parental control software and to monitor their children's online activity to prevent underage access to gambling platforms.
aaopen reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. Where changes are material, we will provide reasonable advance notice to registered players via email or a prominent notice on the Platform.
The date of the most recent revision is displayed at the top of this page. Your continued use of the aaopen Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.
If you do not agree with any changes to this Privacy Policy, you should cease using the Platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or aaopen's data processing practices, please contact our Data Protection Officer:
Email:
General Support:
We aim to acknowledge all privacy-related enquiries within two (2) business days and to resolve them within thirty (30) calendar days. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.
For questions about our Terms & Conditions, please visit our Terms & Conditions page. For responsible gaming support, visit our Responsible Gaming page.
Your data is safe with us. Now that you know exactly how aaopen protects your privacy, join thousands of Filipino players enjoying fair, secure online gaming. Remember — you must be 21 or older to register.
21+ only. Please play responsibly. Responsible Gaming